What is the correct order of steps to install an AI agent plugin on WordPress?

Install and activate the plugin from Plugins → Add New, pair the site to your AutoTill workspace using the code shown in settings, let the initial catalogue or content sync finish, place the agent using the shortcode, block, or widget, review a handful of test conversations, then switch on the Live toggle.

Why is my AI agent plugin not appearing on the page after I added the shortcode?

The most common cause is a caching plugin serving an old version of the page. Clear the page cache in WP Rocket, W3 Total Cache, or your host's server-level cache after adding the shortcode. If it still does not appear, confirm the plugin is active on Plugins and that the shortcode text matches exactly what the settings screen gives you.

What WooCommerce REST API permissions does the plugin need?

It needs Read access to products, categories, and stock at minimum so it can answer from real catalogue data, and Read/Write access to orders if it is going to build a basket and hand off to checkout. Generate the key under WooCommerce → Settings → Advanced → REST API and paste it into the plugin settings.

The agent gives outdated answers about a product — how do I fix it?

This usually means the catalogue sync has not run since the product was last edited. Trigger a manual resync from the plugin settings screen, and check the product's stock, price, and description in WooCommerce are actually correct, since the agent answers from what WooCommerce holds, not from a separate copy you edit elsewhere.

Can I use the shortcode and the automatic script-tag placement at the same time?

You can, but it usually results in the agent appearing twice on the same page. Pick one placement method per site: the shortcode or Gutenberg block for a specific page, or the automatic script tag if you want the agent available site-wide without editing individual pages.

My theme is showing the agent widget in the wrong position — what causes that?

Some themes apply aggressive CSS resets or fixed z-index stacking to third-party widgets. Check the plugin settings for a positioning option first; if the conflict persists, it is usually a theme CSS rule overriding the widget's container, which a developer can target with a small custom CSS override in Appearance → Customize.

Does the AI agent plugin conflict with security plugins like Wordfence?

Not typically, since the plugin communicates over standard HTTPS requests. If a security plugin's firewall is set to an aggressive mode, it can occasionally block the pairing or sync request; whitelisting the plugin's outbound domain in the firewall settings resolves this if a sync appears stuck.

How do I test the agent before real customers see it?

Leave the Live toggle off and use the preview conversation window inside the plugin settings to run through common questions — delivery times, returns, stock on a specific variable product — before switching it on for site visitors.

What should I check if the agent gets shipping costs wrong?

Confirm your shipping zones and rates are set correctly under WooCommerce → Settings → Shipping first, since the agent reads live shipping rules rather than storing its own copy. If the zones are correct but the answer is still wrong, resync the catalogue so the plugin picks up the latest configuration.

Do I need to know how to code to complete this setup?

No. Every step in this guide — plugin install, pairing, placement via shortcode or block, and the Live toggle — is done through the WordPress and WooCommerce admin screens. Custom CSS is only needed in the rare case of a theme visually conflicting with the widget.

AI Agent Plugin WordPress Guide

A complete AI agent plugin WordPress guide: install, pair, go live, fix caching and REST issues, and know exactly what to check before you launch.

AI Agent Plugin WordPress Guide is part of AutoTill's platform coverage. AutoTill is the autonomous AI checkout layer for ecommerce — it converts shopper intent into completed transactions inside a single conversation, working natively with Shopify, WooCommerce and custom stores.